Thank you everyone!

June 11th, 2020

We’d like to say a huge thank-you to all our wonderful clients who have been so patient and understanding during these challenging times. The teams have been working exceptionally hard throughout to ensure we could still continue to deliver the ongoing care that your pet needs and your support and kindness has helped keep them going 🙂

Things are still not quite back to normal for us here. Operating in a minimal contact/high biosecurity manner means we are still unable to see as many patients a day as we normally would, and must give priority to treating sick and injured animals who are most in need. This means that we may not be able to see everyone as soon as we would like to and we cannot be as flexible with appointment times as usual, but we are doing our best to help as many animals as we can.
We will still be providing telephone consultations if suitable to minimise the number of visits to the surgery where we can.

Our phones have been extremely busy and therefore we ask that, if you would like to order medication or have any enquiries about minor matters then please email the relevant branch address (hellobournemouth@natterjacksvet.com/hellopoole@natterjacksvet.com) if possible and leave the phones free so that owners of animals in real need can get through to us.

We will also provide you with a separate contact number to call when you arrive at the practice for your appointment so we can get you booked in promptly – please look out for the signs situated on the outside of the building when you arrive.

To ensure we can continue to practice effective social distancing, we are still currently not allowing our clients to enter the practice building. Please keep this in mind when you are planning to attend an appointment and stay in your car where possible or alternatively, bring wet weather gear/sun brollies as appropriate! We will do our best to provide what shelter we can. If at any point you are concerned about your pets comfort while you are waiting then please let a member of our team know and we can make arrangements to bring your pet inside while you wait for them to be seen.

We ask that you please respect the social distancing guidelines when you do attend the practice, particularly at busier times. This not only helps keep you safe but also helps keep our teams healthy and able to work, so that we can continue to provide ongoing care to all our patients. If you do have a face mask or similar then please do wear this when attending the surgery, our teams will be wearing their own PPE too to help protect you.

Please do not attend the practice if you or somebody you’ve been in contact with has tested positive for Covid 19, or are self-isolating, or has any of the following symptoms;
• High temperature
• New, continuous cough
• A loss or change to your sense of smell or taste
If you are experiencing any of these symptoms, please stay at home to protect others and yourself.

We are still here for you, and we will continue to be here for the future.

Thanks again

Team Natterjacks



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