Changes that may affect you from January

January 4th, 2022

We’d like to take this opportunity to say thankyou for your patience and understanding throughout the challenging time we’ve all been facing. Our teams have been working exceptionally hard throughout to continue to deliver the ongoing care that your pet needs and your support and kindness has helped keep them going.

We are writing to highlight the further challenges we will be facing as a practice as of January and how it may impact you in order to try and prepare you for what to expect.

Come January, our workforce in Bournemouth will be down by 3 fulltime vets. This is down to a combination of vets leaving to go on maternity/parental leave as well as vets leaving due to the impact the profession and the challenges the past couple of years have had on their mental health.

Although we are working hard to find new members to join our fabulous team, as with other professions, there is a huge shortage of veterinary professionals, making recruitment a massive challenge at the moment. There have been increased numbers of vets leaving the profession entirely over the last few years, alongside large numbers of UK based european vets returning to the EU. The combined effects of brexit and the pandemic means very very few non UK trained vets have been arriving here to help replace those losses, so there simply aren’t enough to go around, meaning we have had extreme difficulty in finding suitable replacements for those that are leaving us.

We would therefore like to ask for your ongoing patience and understanding while we continue our search.

In the meantime, we will continue to do our best to help as many animals as we can although the reduced work force in Bournemouth will mean that we will need to prioritise the sick and injured animals who are most in need.

This will mean that we may not be able to see everyone as soon as we would like to and we may not be as flexible with appointment times as usual.

There may be times where we need to postpone or cancel non urgent appointments (sometimes with short notice) if our vets are needing to tend to emergency or urgent cases.

There may also be occasions where we will need to refer patients to our colleagues at our Poole surgery for some procedures or appointments.

We will also be temporarily withdrawing our out of hours email advice service to relieve the remaining vets of any extra strain while they provide additional cover in the practice. Emergency VetCare will continue to provide our out of hours cover.

For some time now, we have closed our books to new clients to help ensure we could put our time and resources towards our current patients and avoid overwhelming our staff. We will continue to do this.

We understand what an inconvenience some of these scenarios may cause you and how frustrating it may be, and we apologise for this, however these circumstances are out of our control and we have to consider the welfare of all our patients and our staff.
Rest assured, we will make every effort to support you and your pet and will do our utmost to resolve any queries or concerns you may have, but we would like to respectfully remind you that we will not tolerate any acts of physical or verbal aggression towards our staff. If this occurs, you will be asked to leave the premises and may result in you being removed from our client list.

We thank you in advance for your understanding, we are still here for you, and we will continue to be here for the future.

The Natterjacks Team

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