Changes that may affect you

August 13th, 2022

We wanted to update you further on the challenges we are continuing to face and how it may impact you, in order to try and prepare you for what to expect. 

Our workforce is currently down by 4 vets across our two branches. Although we are working hard to find new members to join our fabulous team, as with other professions, there is a huge shortage of veterinary professionals, making recruitment still a massive challenge at the moment.

We would therefore like to ask for your ongoing patience and understanding while we continue our search. 

In the meantime, we will continue to do our best to help as many animals as we can, although the reduced work force at both our sites will mean that we will need to prioritise treating the sick and injured animals who are most in need, sometimes at the expense of less urgent tasks.

This will mean that we may not be able to see everyone as soon as we would like to, we may not be as flexible with appointment times as usual, and people may be unable to see their preferred vet as easily as previously.

There may be times where we need to postpone or cancel non urgent appointments (sometimes with short notice) if our vets are needing to tend to emergency or urgent cases. 

We will continue to close our books to new clients both to help ensure we put our time and resources towards our current clients and patients, and to avoid overwhelming our staff. 

We understand what an inconvenience some of these scenarios may cause you and how frustrating it may be, and we apologise for this, however these circumstances are out of our control and we have to consider the welfare of all our patients and our staff.

Rest assured, we will make every effort to support you and your pet and will do our utmost to resolve any queries or concerns you may have, but we would like to respectfully remind you that we will not tolerate any acts of physical or verbal aggression towards our staff. If this occurs, you will be asked to leave the premises and you will be removed from our client list.

We thank you in advance for your understanding, we are still here for you, and we will continue to be here for the future.

The Natterjacks Team 

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