What to do when your pet is unwell….

We know that our pets can become ill or suffer accidents at any time of day or night and this may happen outside of our normal opening hours.  However please do email us at either  hellobournemouth@natterjacksvet.com or hellopoole@natterjacksvet.com and one of our lovely vets will get back to you with some advice during these times – including evenings, weekends and bank holidays.  These emails are checked periodically and though there may be a small delay please be patient and we will get back to you.

However in a real emergency, and during the wee small hours, please contact our out of hours provider Emergency Vet Care on 01202 382843.  They are based in Parkstone, Poole and can be contacted on 01202 382843 – click here for more information.

There are also other providers of out of hours veterinary treatment in the area – one is based in Winton.  They are not formally associated with the practice but will provide emergency treatment if needed and if you can’t get to Parkstone.  You can then arrange for transfer and ongoing care back at Natterjacks once the surgery re-opens.

Before arriving at any of these out-of-hours centres it will be very useful if you could complete one of these forms – it will save valuable time registering your pet’s details and will facilitate the transfer process back to Natterjacks:

emergency treatment request

First Aid

Please download the following presentation for information on first aid – it is a slideshow of an educational talk that we have presented to various local clubs but the advice is applicable to all species and covers nearly every possible first aid situation that you are likely to encounter:

Eaten Chocolate?

Click here to go to our chocolate toxicity calculator to see if you need to seek veterinary advice!

Advice Sheets

Here are a few other advice sheets with a bit more detail on specific problems:

Feeding a digestible diet after a stomach upset

Managing a poorly puppy/kitten – severe vomiting and/or diarrhoea 

We also have ready prepared first aid kits available to purchase from the surgery:

Special Offers


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Hidden Danger

Make sure your dogs are adequately protected.

Quick Contact

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