Covid-19 Update

During lockdown from November the 5th, we will continue to be here to care for your pet/animal, while respecting the new guidelines.

Fortunately the guidelines issued for veterinary work over this lockdown are far less restricting than last time around. This means we can still see the great majority of appointments, including vaccinations, most neuterings and dental procedures.

There are a few services (those with no/neglible medical benefits) such as routine nail clippings or weight checks which we will need to defer until after December 2nd.

You will still be able to collect medication, flea and worm treatments from us during lockdown so long as you call to order them in advance as usual.

As has been the case here since March we are not currently admitting clients to the building, this is obviously a measure to reduce the risk of covid transmission. If you have an appointment with us, please remember your mobile phone and call us on arrival at the practice, the vet or nurse will then collect your pet from you to take inside for treatment.

If you are not travelling to the practice by car please ensure that you dress appropriately for the weather, (and bring a brolly!) to ensure you will be comfortable while your pet is inside with us.

We ask that you please respect the social distancing guidelines when you do attend the practice, particularly at busier times. This not only helps keep you safe but also helps keep our teams healthy and able to work, so that we can continue to provide ongoing care to all our patients. We ask that you please wear a face mask when attending the surgery, our teams will be wearing their own PPE too to help protect you.

Please do not attend the practice if you or somebody you’ve been in contact with has tested positive for Covid 19, or are self-isolating, or has any of the following symptoms;

• High temperature
• New, continuous cough
• A loss or change to your sense of smell or taste

If you are experiencing any of these symptoms, please stay at home to protect others and yourself..

If you have an appointment with us over the lockdown period but you are not comfortable attending the by all means call us and we will happily re-arrange it for you.

We are here to support you and your pet.  Please contact either surgery  via phone or email, if you are worried about these changes.  As healthcare professionals we appreciate your ongoing support and understanding during these difficult times.

Do take care of yourselves, best wishes from all of us here at Natterjacks.

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