A plea from our team

To our many customers who are always courteous, kind and respectful, we thank you. Your continued support and understanding is very much appreciated and assists us in delivering the very best service and care possible.

We are disappointed to say that we have recently been experiencing an increasing level of both abusive language and behaviour towards our staff.

Our team are all extremely dedicated individuals, who work exceptionally hard. When they are subjected to abuse it is extremely hurtful and comments are taken personally, this is having a hugely detrimental impact on the mental health of our team.

Consequently, we have elected to further enforce our zero tolerance policy whereby we will withdraw all our services from any clients who behave in an abusive or disrespectful manner towards us.

We fully appreciate that a visit to the vet can be an extremely emotional and worrying time for owners and we do our utmost to be understanding and accommodating, but please be courteous and communicate and work with us, then together we can keep your beloved family members in the very best of health, which is what we all want.

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